Return Policy
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Because our blinds and curtains are made to your measurements and specifications, they are custom-made goods. This policy explains how we handle returns and refunds for our custom blinds and curtains services in NSW and Australia.
Custom-made goods
Blinds and curtains made to your order are not suitable for resale as standard products. Under Australian consumer law, you may still have rights if the goods are faulty, not as described, or do not match the agreed specifications. We provide a free measure and quote before manufacture so you can confirm sizes and fabrics.
Before we make your order
We provide a written quote and confirm your fabric and style choices before manufacture. Please check all details carefully. Once you confirm and we begin making your order for blinds or curtains, we cannot accept returns simply because you have changed your mind.
Faults or errors
If there is a fault in materials or workmanship, or if we have made an error (e.g. wrong size or fabric), contact us as soon as possible. We will arrange to inspect and, where appropriate, repair, replace or refund in line with your consumer rights under Australian law.
| Situation | What we do |
|---|---|
| Fault or error on our part | Repair, replace or refund as appropriate |
| Change of mind after order confirmed | No return or refund (custom-made blinds/curtains) |
| Incorrect measurements we took at measure | We rectify at our cost where possible |
Contact us
For any return or refund request relating to your custom blinds or curtains order from Australia, contact us using the details on our Contact page. We are based at 561 Willoughby Rd, Willoughby NSW 2068, Australia and provide measure, quote, and installation for blinds and curtains across NSW and Australia. We will respond and work with you to resolve the matter.
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